Creative designer focused on creating an exemplary user experience (UX) to meet the exact needs of the customer. Proficient in user interface (UI) design patterns and standard user centered design (UCD) methodologies with the ability to interact with people at all levels. Excellent communication skills and capability to quickly refine and iterate to create a product that is easy, effective, and enjoyable for the end-user.
Customer experience, user experience for b2b clients. Workshop facilitation, customer journey maps, wireframing, prototyping for both internal and client-facing applications. Working to create a better end-to-end experience for all Mastercard clients.
UX Architect for charitable organization case management and inventory tracking application. Usability studies with farmers and dealers, heuristic evaluation of public-facing agricultural web sites, UX/UI Style Guides for marine transportation and mortgage industries.
Drove UX design-related aspects of large-scale Agile projects by providing strategic input into the site architecture and usability of brokerage platforms. Conducted accessibility testing for Cash Management product. UX for regulatory projects such as anti-money laundering.
SDL Tridion Migration Project. Engaged with business and development to create a positive user experience for the SDL Tridion WCM. Wrote use cases for the Hitachi Content Platform and ensured the system was configured to meet all SEC and FINRA regulations.